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Refund Policy for Toys - 7 Days

At Blix Education Pvt. Ltd., we strive to provide our customers with the best shopping experience. If you have received a damaged or incorrect item, we're happy to help.

Return Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. The return must be initiated within 7 days of the purchase date.
Return is eligible only on the manufacturing defects, all our products come with a 6-month manufacturing warranty. Refund Process:

Contact Us:
Please contact our customer service team within 3 days of receiving your order to initiate the return process.
You can reach us via contact@blix.in or +91 8657984770.

Provide Information:
When contacting us, please provide your order number, the name of the product you wish to return, and the reason for the return.

Return Authorization:
Our customer service team will guide you through the return process. You may be required to provide photos of the product to assess its condition.

Return Shipment:
After receiving authorization, pack the item securely and ship it back to the address provided by our customer service team.
Inspection and Approval:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 10 working days, and a credit will automatically be applied to your original method of payment.

Exclusions:
Certain items, such as Queaky which works on coin cell battery will not be eligible to return if the battery is drained, we suggest you to change the battery.
Contact Information:
For any questions or concerns regarding our refund policy, please contact us at contact@blix.in or +91 8657984770.