• AddressMIDC Industrial Area, 400701
  • Emailabbas@ztpl.in
  • Contact98332 01620
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Shipping & return policy

Zephyr Toymakers Private Limited, is a Company incorporated under Companies Act, 1956 having its registered office at A-421, TTC Industrial Area, MIDC, Mahpe Lalwani, Navi Mumbai, 400710 (“Zephyr”/ “We”/ “Our”/ “Us”) is engaged in providing various kinds of toys for the overall development of a child (“Products”) through its website www.zephyrtoys.com (“Website”) to its Customer (“User”/ “Your” / “You”).

This Shipping and Return policy (“Policy”) is an elaborate framework to enhance the overall experience and provide information to You about the manner and procedure in which the shipping and or return of any of Our Products shall take place. This Policy shall form a part of the Terms and Conditions and shall be read along with the Terms and Conditions available on the Website.

This Policy is in compliance with all laws, regulations, directives, and rules applicable (“Applicable Law”) in India. Zephyr reserves the right to change, alter or amend (“Amendment Clause”) the Policy from time to time and You shall have the sole responsibility to keep yourself updated about such changes in the Policy.

For the purpose of facilitating smooth shipping and return of Our Products We, have compiled all the necessary information in a questionnaire format.

Shipping policy

Zephyr may engage with one or more professional delivery partners (“Shipping Partner”)from time to time, who shall aid Us in delivery of Your shipment.

Are shipping costs added to the product costs?

Our shipping rates depend upon the Free shipment may be applicable for all orders above INR 501/- that is placed through the Website. However, We reserve the right to amend the same from time to time at Our sole discretion, without prior intimation to You.

What is the Processing Time?

Our shipping or processing time shall range anywhere between2-5business/working days subject to location of delivery, any holidays, or delays which may occur due to force majeure. For the purpose of this Policy force majeure shall include but is not limited to fires, earthquakes, floods or other natural calamities, war, hostilities, invasion, rebellion, strikes, lockouts, nuclear explosions, revolution or riots or any such situation beyond Our control.

What is the Handling Time for the Product?

The handling time may vary on the availability of the Products. All those Products subject to availability shall be made ready for shipping within 1-2 day(s) business/working days from the date of order, subject to holidays and force majeure. We shall make all reasonable endeavours to keep You informed of any delays, however, disclaim any and all liabilities, should We be unable to convey/intimate the same.

How can You track Your order?

On completing Your purchase, OurShipping Partner shall provide You with a link or tracking number by way of SMS or an Email, which will enable You to monitor and or track Your order. Such tracking information shall be provided within 3 hours/days of making a purchase order. If such information is not made available within 3 days, please contact Our customer care services number 8425842668 or email us at feedback@ztpl.in

Delivery of the order

Our Shipping Partner shall make reasonable to reach out to You at Your number provided to Us to deliver the order to You. Should such reasonable attempts made by Our Shipping Partner fail due to Your lack of response and/or unavailability, You shall be solely responsible to contact Us within 5 days. If such an attempt is not made, the order shall be cancelled.

In the event where such purchase order is a gift, We request You to please notify the recipient of any such receiver to accept such package. In case the package has been refused by the recipient, then such package shall be returned to Us by Our Shipping Partner and We shall consider this order to be cancelled and the same shall be intimated to You vide appropriate methods such as SMS and/or Email ID shared with Us by You

Return policy

What can You return?

You may make a return request of any order that You have made on the Website. Such a request shall be entertained by Us if a request is made within 15 (fifteen) days and the Product is untampered, you’ve received the Product that is physically damaged at the time of receipt (kindly note that You are required to provide photographic evidence of the same). Should We in Our sole opinion believe that the Product has been tampered with, We shall not entertain such a return request: Such a request may be made by You at feedback@ztpl.in

How can You return Your order?

You can return the order by mentioning Your address and the Product in the return form, if eligible. If You are eligible for a pick- up, the details for the same shall be shared with You within 5 days, if not, self-return shall be applicable.

How can You track Your return?

You can track Your return with the tracking ID provided by our Shipping Partner if the pick-up facility is applicable to You.

When will You receive Your Refund?

Upon return of the Product, should You wish for an exchange (where applicable) we shall ship the Products to You at the address provided by You In the event You request for a refund, The refund will be processed into the same account /method from which the payment was made. If multiple forms of payments were used then such refund may be issued across all those payment methods. In case the payment has been made in COD (cash on delivery), then such refund shall be credited to the bank account of the customer. During the purchase of such Products, if You have received any discounts or coupons, then such discounts or coupons shall not be considered and only the amount paid shall be refunded. All refund amounts shall be processed only after deducting the cost for shipping. The refund shall be credited between 7-12 business/working days after an online return centre shall receive the Product. For any further clarification feel free to contact us.


Terms & Conditions

Zephyr Toymakers Private Limited (“We”/”Our”/”Us”) has provided these Terms and Conditions (“Terms”) to help you understand the terms and conditions which governs the access and/or use of Our website www.zephyrtoys.com and mobile application (“Platform”) and/or Platform Service (more fully enumerated hereunder) by its customers (“You”/“Your”/“User”). We advise You to read and understand the Terms carefully prior to providing Your consent to the Terms.

PLATFORM SERVICES

As a part of Platform Service, You may purchase the product displayed on the Platform directly from Us through the Platform, and upon successfully concluding the purchase transaction, We shall deliver the product at the delivery address specified by You(“Platform Service”). As a part of the Platform Service, We may provide You with such particulars about the products as may, in our opinion, assist You in making an informed decision about the product. Although an endeavor shall be made by Us to provide You with updated information about the product, We cannot be held responsible for any default in providing You with updated information about the products. The price of the product and the overall cost of providing the Platform Services (“Charges”) shall be solely determined by Us and all such charges are generally notified to You at the time of availing Platform Services. All such Charges may be subject to such escalation or discounting, as We may determine appropriate and necessary. We reserve the right to refrain from delivering the product to any particular city, region, or geography. In which event, We may not even accept Your offer to purchase Our product on the Platform.

CONSENT TO TERMS

Your access to the Platform and/or utilization of the Platform Service offered by Us and acceptance of these Terms indicate Your unequivocal consent to be bound by the conditions enumerated in this Terms, along with any amendment made by Us to the Terms, at Our sole and absolute discretion. In the light of the above-specified conditions, We reserve unequivocal right to change, alter, modify, amend, or revise these Terms. It is Your sole and exclusive responsibility to check for updates regarding any such change, alteration, modification, amendment, or revision to the Terms. Your continued access and/or use of Our Platform and any Platform Services offered through the Platform shall imply Your unequivocal consent and acceptance to such changed, modified, amended, or revised Terms.

ELIGIBILITY

In order to access and/or use the Platform/Platform Services, it is essential that You are not a minor as per the law applicable to You; and/or You are not subjected to any legal disability, by virtue of which, You are incapacitated to enter into this contractual relationship with Us. In the event that You are a minor or are subjected to any legal disability, You agree and accept to access and/or use the Platform/Platform Service only with the consent of a person who holds parental responsibility for You. In this regard, We may require You to provide certain information or perform certain actions which may help Us in verifying Your age or presence of any legal disability affecting Your ability to enter into this contractual relationship with Us. You agree to extend Your complete assistance and cooperation in this regard and share true and full information. In defiance of the above requirement, if You notice a minor or a person with any legal disability accessing and/or using the Platform/Platform Service, You undertake to immediately notify Us. We may, in such event, take such steps that We think appropriate and necessary to protect Our interest and the interest of such person, including denying access to the Platform/ Platform Service. Additionally, We reserve the right to refuse Your access to the Platform/Platform Service, at any time, without furnishing You any justification for such refusal.

USER ACCOUNT

In order to avail the Platform Service, You will have to create an account with Us on the Platform. For the purpose of creating an account, You may be required to furnish certain particulars about You. While creating an account with Us, You agree and accept to provide Us with true, accurate, and updated information. If there is any change in the information furnished to Us, You will be responsible for promptly and immediately notify Us of any such change. If any information furnished by You is untrue, inaccurate, incomplete, or not updated then, We reserve the right to suspend or terminate Your account with Us. Additionally, We may, at Our discretion, exercise all or any right available to Us against You, at law or in equity. You shall be solely responsible for the activities that take place through Your account. In this regard, You are expressly prohibited from carrying on any illegal activities; activities that harm Our interest; or activities that are not otherwise warranted to be undertaken by You as per the Terms. You are required to maintain the confidentiality of particulars relating to access to Your account. We cannot be held responsible in any manner for any default on Your part to maintain the confidentiality of Your account access particulars. If You notice any unauthorized access of Your account particulars, You are obligated to immediately notify Us. Although We may assist You in safely retrieving Your account, however, We cannot be held responsible for unauthorized access or continued unauthorized access of Your account. You are prohibited from using another person’s account for accessing thePlatform Service. You are also prohibited from permitting other people to utilize Your account for accessing the Platform Service. In this regard, You are prohibited from transferring Your account to another person or impersonating any other person for the purpose of creating an account with Us on the Platform.

PAYMENT FOR PLATFORM SERVICE

All the payment for the Platform Service shall be made on the Platform. For the purpose of facilitating You to make a payment, We may use the services of certain third-party vendors and service providers. Therefore, We cannot be held responsible or liable in any manner for the actions or inactions of such third party vendors and service providers including but not limited to handling certain information shared by You to such third party vendors. Upon successful completion of the payment transaction, such third-party vendors and service providers may provide You with a payment receipt and a transaction summary and the same may be made available to You on the Platform and/or to Your registered email address. We cannot be held responsible or liable for any unauthorized transaction concluded on Our Platform using Your payment credentials.

LICENSE TO ACCESS

We hereby grant upon You a limited, non – exclusive, non–transferable, non – assignable, and revocable license (“Limited License”) to access and utilize the Platform/Platform Service. However, the grant of Limited License is subject to Your compliance with all the conditions imposed in the Terms and Your compliance with all the provisions under the applicable law. You are permitted to utilize the Limited License only for the purpose of accessing and/or utilizing the Platform/Platform Service solely for personal and internal purposes alone and not for the purpose of resale.

CONDITIONS FOR ACCESS

While accessing or utilizing Our Platform/Platform Service You undertake to refrain from defaming, abusing, threatening, or otherwise violating in any manner any third person’s right. You undertake to refrain from publishing, posting, uploading, disseminating, reproducing, or distributing any content on the Platform, without obtaining Our prior written authorization. You undertake to refrain from uploading or distributing files that contain viruses, corrupted files, malware, or other similar software or program that may damage the Platform or other User’s system. You undertake to refrain from engaging in any activity that disrupts access to the Platform/Platform Services. You undertake to refrain from doing any act that amounts to soliciting Our customers to prevent them from using the Platform Service and/or in alternate avail any competitive service. You undertake to refrain from utilizing the Platform for promoting or undertaking any illegal activity. You undertake to refrain from reverse engineering, duplicating, replicating, tampering, modifying, copying, distributing, transmitting, displaying, or otherwise dealing in any manner with the Platform, Platform Service, or product sold through Platform that shall adversely affect Our right and interest.

ADVERTISEMENT AND THIRD PARTY CONTENT

When You access the Platform, You may be exposed to certain advertisements and/or third-party content. Such advertisements and/or third-party content solely belong to such third parties and We are not to be held liable in any manner for such advertisement and/or third-party content. Such third party content and/or advertisements are maintained by third parties and access to the same is regulated by terms and condition and/or privacy policy designed by such third party. The presence of such advertisement and/or third party content on the Platform does not in any manner imply Our endorsement to access, utilize, or otherwise rely on the same. Your access, utilization, or reliance on such advertisements and/or third-party content is solely at Your risk and responsibility. We cannot be held responsible or liable for any transaction undertaken by You with any such third party.

INTELLECTUAL PROPERTY RIGHTS

All the text, videos, graphics, user interface, product, visual interface, sounds and music, artwork, and computer code on the Platform is solely and exclusively owned by Us and are protected as Our intellectual property right. Your access, utilization, or any transaction on Our Platform does not grant upon You any right over any content on the Platform. The trademark, service mark, and logos displayed on the Platform solely and exclusively belong to Us. Your access, utilization, Limited License, or any transaction undertaken on the Platform does not entitle You any right to utilize the trademark, service mark, and logos, without first obtaining Our prior explicit written consent. You undertake to refrain from removing any trademark, service mark, logo, or other such identity mark displayed on the product belonging to Us. If You are of the opinion that the Platform, Platform Service, and any content thereon violate Your or any third party’s intellectual property right, You shall duly intimate Using writing at feedback@ztpl.in .Upon receipt of any such intimation, We assure You that We shall undertake all reasonable measures to remove the infringing content from Our Platform upon conducting an inquiry. However, any frivolous claims by You may result in termination of Your access to Platform and/or utilization of Platform Service. If You notice any infringement of Our intellectual property right, You undertake to duly intimate Us.

WARRANTIES

You agree and understand that to the extent permitted by applicable law, the Platform, Platform Service, and all the content thereon are provided by Us on an “as is” basis. We do not extend any warranty, express or implied, as to its title, merchantability, or fitness for a particular purpose. You agree and understand that to the extent permitted by applicable law, We do not extend any warranty as to uninterrupted, timely, secure, or error-free access or utilization of Our Platform and/or Platform Services. Further, We disclaim any liability for non – availability of the Platform during periodic maintenance or any unplanned suspension of access to the Platform due to any factor that is beyond Our control. We will not be held liable, in any manner, for any loss that You may incur as a result of unauthorized access to Your account. We also disclaim all liability with respect to misuse, loss, untrue, modification, or unavailability of any content. Although We have endeavored to ensure the quality, accuracy, and/or completeness of data or information provided by Us on the Platform, We cannot be held liable in any manner for any breach of this representation.

INDEMNIFICATION

You agree to indemnify and keep us indemnified for any loss, liability, claim damages, or actions in connection with breach or non – performance of any obligation, representation, warranties, and/or covenant made by You under these Terms. In no event shall We be held liable to You or any third party for any special, incidental, indirect, punitive or consequential damage whatsoever, including but not limited to damage to the Product during transit or such other loss that You may incur.

TERMINATION

Your continued access to Our Platform and/or Platform Service shall be subject to conditions imposed by these Terms. If you have any reservation with respect to any condition imposed herein or discontented with Platform and/or Platform Service, then You may terminate the agreement by refraining from accessing or utilizing Our Platform; or by closing down/deleting Your account with Us on the Platform We reserve the right to unilaterally terminate any relationship with You, without furnishing any reason. In such circumstances, You shall not be entitled to access Your account with Us. We may, at Our sole discretion, perform any obligation to render Platform Service incurred by Us prior to such termination.

GENERAL PROVISION

Entire Terms: This Terms constitutes and governs the entire relationship between You and Us and supersedes any prior arrangement, agreement, or understanding between You and Us. Waiver: Any delay in exercising any right or enforcement of any provision by Us, shall not be construed as a waiver of right or enforcement of any provision. Severability: If any clause or part of a clause is declared as illegal or unenforceable, then it does not affect the enforceability of the remaining clause or part of the clause. Governing Law and Dispute Resolution: These Terms shall be governed by and construed in accordance with laws prevailing in the Republic of India. All disputes arising out of or under these Terms shall also be resolved in accordance with laws prevailing in the Republic of India and the courts of Mumbai shall have jurisdiction over such disputes.


Privacy

Zephyr Toymakers Private Limited (“Zephyr”, “we”, “our” or “us”) recognizes the importance of protecting personal details and information and provides this Privacy Policy with respect to the access and use of www.zephyrtoys.com and Zephyr Toys mobile Application (“Sites”) as owned and operated by us and/or our affiliates and payment facilitation services including bill payment services provided by us (“Services”). For the purpose of this Privacy Policy, the user of Services may be merchants/sellers/billers, customers/buyers/consumers, or any other persons using Services or accessing Sites (“User”, “you” or “your”). This Privacy Policy will help you understand our policies and procedures regarding the collection, handling, and use of your information. This privacy policy sets out how Zephyrtoys.com uses and protects any information that you give when you use this website. Zephyrtoys.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Zephyrtoys.com may occasionally change this policy by updating this page. You can check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information: Name Contact information including email address and postal addresses Demographic information such as postcode, preferences, and interests

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping We may use the information to improve our products and services We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at feedback@ztpl.in We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.